{"id":633,"date":"2026-10-01T11:37:48","date_gmt":"2026-10-01T11:37:48","guid":{"rendered":"https:\/\/beca.test-rmwebsolutions.de\/customer-service\/"},"modified":"2026-10-10T20:50:42","modified_gmt":"2026-10-10T20:50:42","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/beca.test-rmwebsolutions.de\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><style>\n.beca-kd,\n.beca-kd *{\n  box-sizing:border-box;\n}\n\n.beca-kd{\n  --ink:#11191e;\n  --steel:#647177;\n  --line:#d9dfe2;\n  --acid:#f2da35;\n  --blue:#066a9b;\n  --max:1430px;\n\n  width:100%;\n  overflow:hidden;\n\n  background:#fff;\n  color:var(--ink);\n\n  font-family:\n    Inter,\n    \"Helvetica Neue\",\n    Arial,\n    sans-serif;\n\n  -webkit-font-smoothing:antialiased;\n}\n\n.beca-kd a{\n  color:inherit;\n  text-decoration:none;\n}\n\n.beca-kd img{\n  display:block;\n  max-width:100%;\n}\n\n.beca-kd p{\n  margin:0;\n}\n\n.beca-kd .wrap{\n  width:min(var(--max),calc(100% - 72px));\n  margin:auto;\n}\n\n.beca-kd h1,\n.beca-kd h2,\n.beca-kd h3{\n  margin:0;\n\n  color:var(--ink);\n\n  line-height:.98;\n  letter-spacing:-.05em;\n}\n\n\n\/* =========================================================\n   DIVI FULLWIDTH\n   ========================================================= *\/\n\nbody:has(#beca-kd){\n  overflow-x:hidden;\n}\n\nbody:has(#beca-kd) #page-container,\nbody:has(#beca-kd) #main-content{\n  overflow-x:clip;\n}\n\nbody:has(#beca-kd) .et_pb_section:has(#beca-kd),\nbody:has(#beca-kd) .et_pb_row:has(#beca-kd),\nbody:has(#beca-kd) .et_pb_column:has(#beca-kd),\nbody:has(#beca-kd) .et_pb_code:has(#beca-kd),\nbody:has(#beca-kd) .et_pb_code_inner:has(#beca-kd){\n  width:100%!important;\n  max-width:none!important;\n\n  margin:0!important;\n  padding:0!important;\n}\n\nbody:has(#beca-kd) .et_pb_row:has(#beca-kd){\n  display:block!important;\n}\n\n\n\/* =========================================================\n   EYEBROW\n   ========================================================= *\/\n\n.kd-eyebrow{\n  display:flex;\n  align-items:center;\n\n  gap:12px;\n\n  margin-bottom:20px;\n\n  color:#68747a;\n\n  font-size:.66rem;\n  font-weight:900;\n\n  letter-spacing:.13em;\n\n  text-transform:uppercase;\n}\n\n.kd-eyebrow:before{\n  content:\"\";\n\n  width:32px;\n  height:3px;\n\n  flex:0 0 auto;\n\n  background:var(--acid);\n}\n\n\n\/* =========================================================\n   BUTTON\n   ========================================================= *\/\n\n.kd-btn{\n  position:relative;\n  isolation:isolate;\n\n  overflow:hidden;\n\n  min-height:52px;\n\n  display:inline-flex;\n  align-items:center;\n  justify-content:center;\n\n  gap:14px;\n\n  padding:0 22px;\n\n  border:1px solid var(--ink);\n\n  background:transparent;\n  color:var(--ink);\n\n  font-size:.76rem;\n  font-weight:850;\n\n  line-height:1;\n\n  transition:\n    color .2s ease,\n    transform .2s ease,\n    border-color .2s ease;\n}\n\n.kd-btn:before{\n  content:\"\";\n\n  position:absolute;\n  z-index:-1;\n  inset:0;\n\n  background:var(--ink);\n\n  transform:translateY(102%);\n\n  transition:\n    transform .3s cubic-bezier(.2,.8,.2,1);\n}\n\n.kd-btn:hover{\n  color:#fff;\n\n  transform:translateY(-2px);\n}\n\n.kd-btn:hover:before{\n  transform:none;\n}\n\n.kd-btn-yellow{\n  border-color:var(--acid);\n\n  background:var(--acid);\n}\n\n.kd-btn-yellow:before{\n  background:#fff;\n}\n\n.kd-btn-yellow:hover{\n  color:var(--ink);\n}\n\n\n\/* =========================================================\n   HERO\n   ========================================================= *\/\n\n.kd-hero{\n  background:\n    linear-gradient(\n      rgba(17,23,27,.025) 1px,\n      transparent 1px\n    ),\n    linear-gradient(\n      90deg,\n      rgba(17,23,27,.025) 1px,\n      transparent 1px\n    ),\n    #f5f7f7;\n\n  background-size:72px 72px;\n\n  border-bottom:1px solid #dfe5e7;\n}\n\n.kd-hero-grid{\n  display:grid;\n\n  grid-template-columns:\n    minmax(0,1fr)\n    minmax(420px,.82fr);\n\n  gap:clamp(50px,7vw,105px);\n\n  align-items:center;\n\n  padding:62px 0 68px;\n}\n\n.kd-hero h1{\n  max-width:760px;\n\n  margin:20px 0 24px;\n\n  font-size:clamp(2.7rem,3.45vw,3.9rem);\n\n  line-height:.96;\n\n  letter-spacing:-.047em;\n}\n\n.kd-hero h1 span{\n  color:#59666c;\n}\n\n.kd-hero-lead{\n  max-width:720px;\n\n  margin-bottom:28px;\n\n  color:#5f6c72;\n\n  font-size:1.02rem;\n\n  line-height:1.7;\n}\n\n.kd-hero-actions{\n  display:flex;\n  flex-wrap:wrap;\n\n  gap:11px;\n}\n\n\n\/* =========================================================\n   HERO BILD \u2013 KEIN CROPPING\n   ========================================================= *\/\n\n.kd-hero-media{\n  position:relative;\n}\n\n.kd-image{\n  position:relative;\n\n  overflow:hidden;\n\n  padding:18px;\n\n  border:1px solid #cfd7da;\n\n  background:#fff;\n\n  box-shadow:\n    0 22px 60px rgba(12,22,28,.07);\n}\n\n.kd-image:before{\n  content:\"\";\n\n  position:absolute;\n  z-index:3;\n\n  top:-1px;\n  left:-1px;\n\n  width:58px;\n  height:4px;\n\n  background:var(--acid);\n}\n\n.kd-image img{\n  display:block;\n\n  width:100%;\n  height:auto;\n\n  max-width:100%;\n  max-height:none;\n\n  object-fit:contain;\n  object-position:center center;\n\n  margin:auto;\n}\n\n\n\/* =========================================================\n   SERVICE\n   ========================================================= *\/\n\n.kd-service{\n  padding:96px 0 102px;\n\n  background:#fff;\n}\n\n.kd-service-grid{\n  display:grid;\n\n  grid-template-columns:\n    minmax(0,.72fr)\n    minmax(520px,1.28fr);\n\n  gap:clamp(70px,8vw,125px);\n\n  align-items:start;\n}\n\n.kd-service-copy h2{\n  max-width:650px;\n\n  margin-bottom:25px;\n\n  font-size:clamp(2.1rem,2.8vw,3.35rem);\n\n  line-height:1.04;\n}\n\n.kd-service-copy p{\n  max-width:650px;\n\n  margin-bottom:18px;\n\n  color:#627077;\n\n  font-size:1rem;\n\n  line-height:1.75;\n}\n\n.kd-service-list{\n  border-top:1px solid #d7dee1;\n}\n\n.kd-service-item{\n  display:grid;\n\n  grid-template-columns:\n    64px minmax(0,1fr);\n\n  gap:20px;\n\n  padding:24px 0;\n\n  border-bottom:1px solid #d7dee1;\n}\n\n.kd-service-item>span{\n  padding-top:3px;\n\n  color:var(--blue);\n\n  font-size:.63rem;\n  font-weight:900;\n}\n\n.kd-service-item h3{\n  margin-bottom:8px;\n\n  font-size:1.02rem;\n\n  line-height:1.15;\n\n  letter-spacing:-.025em;\n}\n\n.kd-service-item p{\n  color:#657278;\n\n  font-size:.86rem;\n\n  line-height:1.62;\n}\n\n\n\/* =========================================================\n   WARTUNG \/ HINWEIS\n   ========================================================= *\/\n\n.kd-maintenance{\n  padding:92px 0;\n\n  background:\n    linear-gradient(\n      rgba(17,25,30,.018) 1px,\n      transparent 1px\n    ),\n    linear-gradient(\n      90deg,\n      rgba(17,25,30,.018) 1px,\n      transparent 1px\n    ),\n    #f1f4f5;\n\n  background-size:64px 64px;\n}\n\n.kd-maintenance-grid{\n  display:grid;\n\n  grid-template-columns:\n    minmax(0,.85fr)\n    minmax(420px,1.15fr);\n\n  gap:90px;\n\n  align-items:center;\n}\n\n.kd-maintenance h2{\n  max-width:680px;\n\n  margin-bottom:24px;\n\n  font-size:clamp(2.1rem,2.8vw,3.35rem);\n\n  line-height:1.04;\n}\n\n.kd-maintenance-copy p{\n  max-width:680px;\n\n  color:#627077;\n\n  font-size:1rem;\n\n  line-height:1.75;\n}\n\n.kd-maintenance-box{\n  position:relative;\n\n  padding:32px 30px;\n\n  border:1px solid #d7dee1;\n\n  background:#fff;\n}\n\n.kd-maintenance-box:before{\n  content:\"\";\n\n  position:absolute;\n\n  top:-1px;\n  left:-1px;\n\n  width:52px;\n  height:4px;\n\n  background:var(--acid);\n}\n\n.kd-maintenance-box strong{\n  display:block;\n\n  margin-bottom:14px;\n\n  color:var(--ink);\n\n  font-size:1rem;\n}\n\n.kd-maintenance-box p{\n  color:#657278;\n\n  font-size:.88rem;\n\n  line-height:1.7;\n}\n\n\n\/* =========================================================\n   CTA\n   ========================================================= *\/\n\n.kd-cta{\n  padding:88px 0;\n\n  background:\n    linear-gradient(\n      90deg,\n      rgba(17,25,30,.055) 1px,\n      transparent 1px\n    ),\n    linear-gradient(\n      rgba(17,25,30,.055) 1px,\n      transparent 1px\n    ),\n    var(--acid);\n\n  background-size:72px 72px;\n}\n\n.kd-cta-grid{\n  display:grid;\n\n  grid-template-columns:\n    1.15fr .85fr;\n\n  gap:90px;\n\n  align-items:end;\n}\n\n.kd-cta h2{\n  max-width:780px;\n\n  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      <a\n          class=\"kd-btn kd-btn-yellow\"\n          href=\"#kundendienst-service\"\n        >\n          Explore Services \u2193\n        <\/a>\n\n        <a\n          class=\"kd-btn\"\n          href=\"mailto:meyer@beca.de\"\n        >\n          Send an Inquiry \u2192\n        <\/a>\n\n      <\/div>\n\n    <\/div>\n\n\n    <div\n      class=\"kd-hero-media\"\n      data-reveal\n    >\n\n      <div class=\"kd-image\">\n\n        <img decoding=\"async\"\n          src=\"https:\/\/beca.test-rmwebsolutions.de\/wp-content\/uploads\/2026\/09\/beca-kundendienst-grafik.png\"\n          alt=\"BECA customer service and plant support\"\n          fetchpriority=\"high\"\n        >\n\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- ========================================================\n     SERVICE\n     ======================================================== -->\n\n<section\n  class=\"kd-service\"\n  id=\"kundendienst-service\"\n>\n\n  <div class=\"wrap kd-service-grid\">\n\n\n    <div\n      class=\"kd-service-copy\"\n      data-reveal\n    >\n\n      <div class=\"kd-eyebrow\">\n        Service Throughout the Plant Lifecycle\n      <\/div>\n\n      <h2>\n        The right support at every stage of your plant's lifecycle.\n      <\/h2>\n\n      <p>\n        Every customer operating a BECA\u00ae process plant can rely on the right support throughout the entire lifecycle of the system.\n      <\/p>\n\n      <p>\n        This applies to new process plants as well as older systems requiring maintenance, repair or refurbishment.\n      <\/p>\n\n    <\/div>\n\n\n    <div\n      class=\"kd-service-list\"\n      data-reveal\n    >\n\n\n      <article class=\"kd-service-item\">\n\n        <span>\n          01\n        <\/span>\n\n        <div>\n\n          <h3>\n            Maintenance &amp; Inspection\n          <\/h3>\n\n          <p>\n            Maintenance and inspection of process plants.\n          <\/p>\n\n        <\/div>\n\n      <\/article>\n\n\n      <article class=\"kd-service-item\">\n\n        <span>\n          02\n        <\/span>\n\n        <div>\n\n          <h3>\n            Maintenance\n          <\/h3>\n\n          <p>\n            Measures designed to maintain reliable plant operation.\n          <\/p>\n\n        <\/div>\n\n      <\/article>\n\n\n      <article class=\"kd-service-item\">\n\n        <span>\n          03\n        <\/span>\n\n        <div>\n\n          <h3>\n            Repairs &amp; Emergency Repairs\n          <\/h3>\n\n          <p>\n            Support for repairs and urgent plant failures.\n          <\/p>\n\n        <\/div>\n\n      <\/article>\n\n\n      <article class=\"kd-service-item\">\n\n        <span>\n          04\n        <\/span>\n\n        <div>\n\n          <h3>\n            Spare Parts &amp; Refurbishment\n          <\/h3>\n\n          <p>\n            Spare parts and refurbishment services for existing and older plants.\n          <\/p>\n\n        <\/div>\n\n      <\/article>\n\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- ========================================================\n     WARTUNG\n     ======================================================== -->\n\n<section class=\"kd-maintenance\">\n\n  <div class=\"wrap kd-maintenance-grid\">\n\n\n    <div\n      class=\"kd-maintenance-copy\"\n      data-reveal\n    >\n\n      <div class=\"kd-eyebrow\">\n        Preventive Service\n      <\/div>\n\n      <h2>\n        Regular maintenance helps prevent unplanned downtime.\n      <\/h2>\n\n      <p>\n        Preventive measures support reliable plant operation. Regular maintenance helps reduce the risk of unplanned downtime.\n      <\/p>\n\n    <\/div>\n\n\n    <div\n      class=\"kd-maintenance-box\"\n      data-reveal\n    >\n\n      <strong>\n        Reliability and Performance\n      <\/strong>\n\n      <p>\n        Combined with maintenance, repairs and spare-parts support, these services can significantly improve plant reliability and performance.\n      <\/p>\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- ========================================================\n     CTA\n     ======================================================== -->\n\n<section class=\"kd-cta\">\n\n  <div\n    class=\"wrap kd-cta-grid\"\n    data-reveal\n  >\n\n\n    <div>\n\n      <div class=\"kd-eyebrow\">\n        Customer Service \/ Support\n      <\/div>\n\n      <h2>\n        You can also reach us by phone.\n      <\/h2>\n\n    <\/div>\n\n\n    <div class=\"kd-cta-copy\">\n\n      <p>\n        BECA\u00ae Technologies GmbH\n      <\/p>\n\n      <a\n        class=\"kd-phone\"\n        href=\"tel:+492622922260\"\n      >\n        +49 2622 922-260\n      <\/a>\n\n      <br>\n\n      <a\n        class=\"kd-btn\"\n        href=\"mailto:meyer@beca.de\"\n      >\n        Contact Customer Service \u2192\n      <\/a>\n\n    <\/div>\n\n\n  <\/div>\n\n<\/section>\n\n\n<\/div>\n\n\n<script>\n(function(){\n\n  const root =\n    document.getElementById(\n      \"beca-kd\"\n    );\n\n  if(!root){\n    return;\n  }\n\n\n  const items = [\n    ...root.querySelectorAll(\n      \"[data-reveal]\"\n    )\n  ];\n\n\n  if(\n    !(\n      \"IntersectionObserver\" in window\n    )\n  ){\n\n    items.forEach(\n      function(el){\n\n        el.classList.add(\n          \"visible\"\n        );\n\n      }\n    );\n\n    return;\n  }\n\n\n  root.classList.add(\n    \"reveal-ready\"\n  );\n\n\n  const observer =\n    new IntersectionObserver(\n      function(entries){\n\n        entries.forEach(\n          function(entry){\n\n            if(\n              !entry.isIntersecting\n            ){\n              return;\n            }\n\n            entry.target\n              .classList\n              .add(\n                \"visible\"\n              );\n\n            observer.unobserve(\n              entry.target\n            );\n\n          }\n        );\n\n      },\n      {\n        threshold:.08,\n        rootMargin:\n          \"0px 0px -5% 0px\"\n      }\n    );\n\n\n  items.forEach(\n    function(el){\n\n      observer.observe(\n        el\n      );\n\n    }\n  );\n\n})();\n<\/script><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-633","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/beca.test-rmwebsolutions.de\/en\/wp-json\/wp\/v2\/pages\/633","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beca.test-rmwebsolutions.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beca.test-rmwebsolutions.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beca.test-rmwebsolutions.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/beca.test-rmwebsolutions.de\/en\/wp-json\/wp\/v2\/comments?post=633"}],"version-history":[{"count":3,"href":"https:\/\/beca.test-rmwebsolutions.de\/en\/wp-json\/wp\/v2\/pages\/633\/revisions"}],"predecessor-version":[{"id":734,"href":"https:\/\/beca.test-rmwebsolutions.de\/en\/wp-json\/wp\/v2\/pages\/633\/revisions\/734"}],"wp:attachment":[{"href":"https:\/\/beca.test-rmwebsolutions.de\/en\/wp-json\/wp\/v2\/media?parent=633"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}